General terms and conditions
effective from 2021. 06. 28
Please read this document carefully before finalizing your order, because by finalizing your order, you accept the contents of these GTC!
The General Terms and Conditions (“GTC”) contain the Global Traffic Support service operated by AI-GTS Kft (registered office: 7472 Cserénfa, Ady Endre utca 12., tax number: 29229282-2-14) as a service provider (the “Service Provider”) and the the general terms and conditions for the use of the web store operated for the service.
Please use our services only if you agree with everything and consider it binding on you. This document is not filed, it is concluded only in electronic form (it does not qualify as a written contract), it does not refer to a code of conduct.
A contract concluded in electronic form becomes a written contract included in the ordering process when it is finalized electronically in the form of an e-contract. So it later becomes a document with full probative value.
1. Imprint - Operator information:
Name: AI-GTS Ltd.
Headquarters: 7472 Cserénfa, Ady Endre utca 12.
Mailing address: 7472 Cserénfa, Ady Endre utca 12.
Registering authority: Court of Registry of the Court of Kaposvár
Company registration number: 14-09-318373
Tax number: 29229282-2-14
Representative: András Varga managing director
Phone number: +36706229933
Hosting provider details:
Name: Magyar Hosting Kft.
Head office: 1132 Budapest, Victor Hugo u. 18-22.
- Name of the hosting provider: Magyar Hosting Kft.
- Headquarters of the hosting provider: Victor Hugo u. 18-22.
- Hosting provider’s website: mhosting.hu
- Email address of the hosting provider: email@example.com
2. Basic provisions:
2.1. Reference to the legislation: 2001. year CVIII. Act No. 45/2014 Coll., on the detailed rules of contracts between consumers and businesses. (II. 26.) Korm. Decree (hereinafter: Government Decree) on the obligation to provide information.
Hereinafter referred to as Ektv. 4. and 5, and in the Government. Regulation 11. and 15. §, the Government. Regulation 11. § (1). § (1) a), e), f), p), q) and (r).
2.2. Modifiability of the Regulations.
2.3. The Service Provider reserves all rights in the website, any part of it and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.
2.4. Scope and acceptance of the GTC: In addition to the provisions of the relevant binding legal regulations, the content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of you and us, the conditions of concluding the contract, the terms of performance, the conditions of delivery and payment, the rules of liability, and the conditions of exercising the right of withdrawal.
You must familiarize yourself with the provisions of these GTC before finalizing your order. By purchasing through our web store, you accept the provisions of these GTC and the GTC forms an integral part of the contract between you and the Service Provider.
3. Scope of available products and services:
On the website, we provide information on the essential features of the products that can be purchased in the descriptions of each product. We will conclude a separate contract for the details of our service on the contact options provided by you, which will be drawn up in sync with these GTC and can be read and downloaded in all cases, so it is available in full in all cases.
3.1. Correction of data entry errors – responsibility for the accuracy of the data provided
During the order, you have the opportunity to change the data you have entered before the order is finalized (clicking the back button in the browser will open the previous page, so you can correct the entered data even if you have already moved to the next page). Please note that it is your responsibility to ensure that the information you provide is entered accurately, as the product will be billed and shipped based on the information you provide.
By placing your order, you acknowledge that the Service Provider is entitled to bear all damages and costs arising from your incorrect data entry and inaccurate data. The Service Provider excludes its liability for performance based on inaccurate data entry. Please note that an incorrect e-mail address or the storage space of the mailbox may result in non-delivery of the confirmation and may prevent the conclusion of the contract.
3.2. Procedure in case of incorrect price
The following are considered to be obviously incorrectly quoted prices:
- 0 HUF price,
- the price reduced by the discount but incorrectly indicating the discount (eg in the case of a product with a value of HUF 1,000, the product offered for HUF 100 with the 50% discount indicated).
In case of indicating an incorrect price, the Service Provider offers the possibility to purchase the product at a fair price, in possession of which the Customer may decide to order the product at a fair price or cancel the order without any adverse legal consequences.
4. Registration / Purchase
If you want to make a purchase, you must also provide the information required for the first purchase, including your name, billing and shipping information, email address, and password to log in later.
It is also necessary to accept the registration conditions before finalizing the registration.
The registration will be confirmed by e-mail, in which we will also fully comply with our information obligation.
The buyer is obliged to keep the password provided confidential.
If, during the identification, the customer’s data has become the property of an unauthorized third party after the correct entry of the customer’s unique ID and password, the Data Controller shall not be liable for any resulting damages or inconveniences.
By entering their e-mail address, users consent to the operator / service provider sending a technical message to them.
The registered data is deleted from the system upon request by the operator. For security reasons, a deletion request will only be valid if the user confirms the deletion request by e-mail, so that someone cannot intentionally or mistakenly delete someone else from the registration database.
Registration is identified by an email address, so an email address can only be registered once.
There are no obligations to register on our site.
You can select the desired product family, including individual products, by clicking on the product categories on the website.
By clicking on each product, you will find the photo, article number, description and price of the product.
You must pay the price on the website for your purchase.
The products are marked with an illustrated photo, in some cases with a realistic picture of everything.
The accessories and decorative elements shown in the photos are not part of the product, unless it is highlighted in the product description.
Please note that we are not responsible for any misspellings or incorrect data!
5. Order process
After selecting the Product / Service, you will fill in the order form based on the information on the product data sheet, and provide the information required for the purchase as indicated on the data sheet.
On the form you will find the payment method and individual information about the data management and payment services published by the payment service providers, which you can access and review immediately with a single click in an external window before completing the transaction.
When filling in the form, you must accept the valid version of the GTC, you must agree to our data management rules, which you can view immediately next to the check box.
By clicking on the “Order” button, you can start the purchase process and initiate the conclusion of the service contract or the mailing of the product.
After clicking the order button, payment for the selected service and product will be available, if you have chosen the credit card transaction. The payment transaction takes place on the platform of the external service provider. Our company does not record any payment data, it only processes transaction data received from the financial institution.
Both the Service Provider and you will receive a confirmation of the closing of the payment transaction, which also includes the bank transaction ID. In case of failure, only you will receive bank information at the contact details provided or in the transaction window. The Service Provider does not receive any feedback from banks or financial institutions.
After a successful card transaction, our system will issue an electronic final invoice, which will be sent to you immediately.
In case of a transfer, our system will send a “fee request” for the given contact details, which can be settled either by bank transfer or by card transaction. When settling, the number of the fee requester must be indicated in the notification of the transaction, the transaction can be started by clicking on the link of the payment service provider on the fee request.
After a successful transaction, our system will send you a final invoice for the fees paid.
The successful banking transaction ends with the ordering and purchase operation, which is also the starting date of the service contract. The contract becomes active with the provisions of point 5.1.
5.1. Order processing, conclusion of the contract
You have the opportunity to place your order at any time. The Service Provider will confirm your offer by e-mail no later than the working day following the sending of your offer. The contract is created when the confirmation email sent by the Service Provider becomes available to you in your mail system.
6.Method of payment for the ordered product and the delivery fee
6.1. Method of payment for the ordered product
- Payment by bank transfer: If we have already confirmed your order, you will find our bank account number and order number in the confirmation e-mail, which must be referenced in the remarks / announcements section of the transfer. If the transferred amount is credited to our bank account, we will only ship the product with the courier service (you will find our bank account number in the operator data and on both the fee request and the issued final account).
- Payment by credit card is possible for holders of the following valid and valid credit cards. The full list can be found on the payment service provider’s website.
The final amount to be paid includes all costs based on the order summary and confirmation letter. The invoice and the letter of guarantee are included in the package. Please inspect the package before delivery to the courier, and in the event of any damage or defect in the products, ask for a report and do not accept the package. We are unable to accept subsequent complaints without a report.
6.2. Shipping methods and rates
In all cases, the delivery will take place at the place agreed with you, which is either the location of the service partner or, in the case of certain devices, the place of collection indicated by you.
Shipping costs are included in the order, there are no additional costs.
For products in stock, 5 working days from the confirmation of the order. In case the product is not in stock for 15 days.
7. Right of withdrawal
CONSUMER INFORMATION 45/2014. (II. 26.) KORM. BY REGULATION
7.1. Information on the consumer’s right of withdrawal
As a consumer, the Civil Code. 8:1. § 1. paragraph 3. According to point 1, only a natural person acting outside the scope of his / her profession, self-employment or business activity qualifies, so legal persons cannot exercise the right of withdrawal without giving reasons!
The consumer is protected by 45/2014. (II. 26.) Korm. Regulation 20. § he has the right to withdraw without giving reasons. The consumer has the right of withdrawal
- in the case of a contract for the sale of a product
- to the product
- when selling several products, if each product is delivered at a different time, to the last product delivered,
it may be exercised within a period of 14 days from the date of receipt by the consumer or a third party other than the carrier designated by him.
The provisions of this paragraph shall not affect the consumer’s right to exercise the right of withdrawal provided for in this paragraph between the date of conclusion of the contract and the date of receipt of the product.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before concluding the contract, which removes the obligation to make an offer covering the conclusion of the contract.
7.2. Statement of withdrawal, exercise of the consumer ‘s right of withdrawal or cancellation
The consumer in 45/2014. (II. 26.) Korm. Regulation 20. § may be exercised by means of a clear statement to that effect or by using a sample statement available for download from the website.
Please return the notice of withdrawal and the product to the following address:
7472 Cserénfa, Ady Endre utca 12.
7.3. Validity of the consumer ‘s statement of withdrawal
The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer submits his statement within the time limit. The deadline is 14 days.
It is for the consumer to prove that he has exercised his right of withdrawal in accordance with this provision.
The Service Provider is obliged to confirm the consumer’s withdrawal statement on its electronic data carrier immediately upon its receipt, provided that it also provides the consumer with the exercise of the right of withdrawal on its website.
7.4. Detailed rules for the right of withdrawal –
After inspecting the returned product, the Service Provider will refund the full purchase price to the bank account number provided by you. The refund is always made by bank transaction, the Service Provider is not obliged to pay the purchase price by post.
If you insist on postal payment as agreed with customer service, you acknowledge that you can only claim the purchase price less postage.
The basic philosophy of the service provider is to serve its customers at the highest level, so we try to help you in everything and choose the best solution during the return.
7.5. The right of withdrawal may not be exercised in the following cases
The Service Provider expressly draws your attention to the fact that you may not exercise your right of withdrawal in accordance with Government Decree 45/2014 (II.26.). Regulation 29. §. In the cases referred to in paragraph 1:
- in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer’s express prior consent and the consumer has acknowledged that he loses his right of termination after performance of the service as a whole;
- in respect of a product or service the price or price of which is not subject to possible fluctuations within the time allowed for the exercise of the right of withdrawal by the financial market undertaking;
- in the case of a non-prefabricated product which has been produced on the consumer’s instructions or at his express request, or in the case of a product which is clearly personalized to the consumer;
- in respect of a perishable or short-lived product;
- in the case of a sealed product which, for reasons of health protection or hygiene, cannot be returned after opening after delivery;
- in respect of a product which, by its nature, is inseparably mixed with another product after delivery;
- in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of the conclusion of the contract of sale but which is not performed until the thirtieth day after its conclusion;
- in the case of a business contract where the business, at the express request of the consumer, visits the consumer to carry out urgent repair or maintenance work;
- with regard to the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
- for newspapers, periodicals and periodicals, other than subscription contracts;
- in the case of contracts awarded by public auction;
- in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, with the exception of a residential service, where a performance date or time limit specified in the contract has been set;
- in the case of digital content provided on a non-tangible medium, where the business has commenced performance with the consumer’s express prior consent and the consumer has stated at the same time that he loses his right of withdrawal after the commencement of performance.
8. Warranty, warranty, warranty for supplies
8.1. In what cases can the User exercise his right to warranty for supplies?
In the event of faulty performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.
8.2. What rights does the User have based on his warranty claim?
The user can make the following supply warranty claims: he can request the replacement of the product, which will be provided free of charge upon request by the service provider.
Products sold will not be repaired, they will be exchanged for an asset of the same or higher value free of charge.
8.3. What is the deadline for the User to enforce his warranty claim?
The user can report the defective product at any time during the use of the service, without any time limit. If you want to install the device for another service provider after the termination of the Service Provider’s contract, the service provider cannot claim the warranty for the accessories, the service provider will not replace it.
8.4. Against whom can you assert your warranty claim?
The User may assert his warranty claim against the Service Provider.
8.5. What are the other conditions for enforcing your warranty rights (if the User qualifies as a consumer)?
Within the service contract, there are no other conditions for the enforcement of the warranty claim than the notification of the error, if the User proves that the product or service was provided by the operating company.
8.6. In what cases can the User exercise his product warranty rights?
In the event of a defect in a movable thing (product), the User may, at his or her option, assert a claim for a warranty for supplies or a product warranty.
8.7. What rights does the User have based on his product warranty claim?
As a product warranty claim, the User may only request a replacement.
8.8. In which case is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
8.9. What is the deadline for the User to enforce his product warranty claim?
The product warranty claim can be enforced by the User within two years (1 year in the case of a business) of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall cease to be entitled to do so.
Contrary to the law, the Service Provider guarantees this right during the entire contractual period.
8.10. Against whom and under what other conditions can you assert your product warranty claim?
You can only exercise your product warranty claim against the distributor of the movable property, towards the Service Provider. In the event of a product warranty claim, the User does not have to prove the defect of the product, it will be checked by the Service Provider online.
8.11. In which cases is the manufacturer (distributor) released from its product warranty obligation?
The contents of these GTC differ from the obligations of the applicable legislation in some cases. This Service Provider is not released from the product warranty obligation.
The following sentences set out the statutory requirements, otherwise the consumer may exercise his warranty claim at any time during the life of the Service.
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
- the product was not manufactured or marketed in the course of a non – business activity, or
- the defect was not recognizable at the time of placing on the market according to the state of the art or
- the defect in the product is due to the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Please note that due to the same defect, you cannot claim a warranty for a product and a product warranty at the same time.
However, if your product warranty claim is successfully enforced, you can assert your manufacturer’s warranty claim against the manufacturer for the replaced product or repaired part.
9. Miscellaneous provisions
In matters not regulated in these general terms and conditions, the Civil Code (Act V of 2013), Decree 45/2014 on distance contracts in consumer contracts. the provisions of a government decree shall apply.
9.1. Court stipulation, other conditions,
The service provider will try to settle disputes as far as possible through customer service, offering you the best possible solution. In matters of dispute, it would be possible to designate a court, but in our view, the cost, time, and doubt of the outcome of a lawsuit are much more difficult to deal with than a mutual agreement in which both parties feel satisfied.
10. Complaints handling procedure (for users who qualify as consumers)
10.1. You can contact your customer service, which is primarily operated by the Service Provider, every working day from 8 am to 5 pm at any of the contact details indicated on our website. https://secreteyes.hu
You can contact the Consumer Protection Inspectorate or the Conciliation Board at any time. at one of the contact details at the link below or in person at the customer service at the time and place indicated. https://www.kormanyhivatal.hu/hu/somogy/szervezeti-egysegek/kozlekedesi
11.1. Our website and purchasing mechanisms and products are protected by copyright and industrial property, and our services are internationally trademarked goods and services. The texts, images and information placed on our website are the property of AI-GTS Kft. No part of this site may be reproduced or transmitted in any form or by any means without the prior written permission of the owner.
The data management information of the website is available on the following page: https://secreteyes.hu/adatvédelmi-nyilatkozat or on the links in the purchase confirmation, about which our data protection policy and statements, as well as these GTC can be downloaded in printable version.
Cherry tree, 2021. 06. 28.